Ensuring Your Company’s Customer Experience is Industry Leading.

Our range of experience indexes, certifications and education offerings cover all aspects of Customer Experience.

Experience Excellence Indexes

The EEI is ICXI’s flagship global benchmarking framework. It evaluates organisational maturity across Customer Experience (CX), Employee Experience (EX) and Patient Experience (PX). EEI delivers a transparent 0–100 maturity score aligned to defined performance levels. It is evidence-based, governance-aligned and validation capable.

Certifications

From measurement to certified excellence. Organisations ready for structured implementation may progress towards formal ICXI certification. Certification represents embedded excellence, governance integration and externally verified performance maturity.

Global Experience Excellence Awards

Recognition Based on Measured Performance. Organisations completing EEI may qualify for recognition within the Global Experience Excellence Awards. No submissions. No judging panels. Recognition flows directly from structured benchmarking.

Learning & Education

ICXI develops capability across the global experience profession. Programmes include AI-CX certification, professional education pathways and executive-level development.

Learning supports measurement, certification and long-term excellence.

Who are ICXI?

ICXI is the Global Experience Measurement & Recognition Authority.

We work with a large group of partners globally with support in countries including: UK, UAE, Saudi Arabia and many more.

Our Implementation Partners

Strategically positioned around the world, our Implementation Partners are able to assist you with all your CX and EX Implementation needs, just click on the map below to identify which of our global partners are nearest to you and start your journey in delivering Excellence in all aspects of Customer and Employee Experience.

Want to browse our offerings?

Explore Our Online Shop

Browse our collection of Indexes, Certifications and other offerings on our online shop, alongside the relevant assessments.